Tel:023-65447770  mob:+86-17783455120   Whatsapp: +8615023354764

Eyedental Instrument Co., Ltd.

FAQ

What is the service process?

1. Discover problem: Customers fine problems of the machine when they receuve or use it.

2. Feedback problem: Customers feedback the problems to the salesman, and describe the situation and provide serial number, photos or vedio of profucts.ect. If necessary.

3. Handover problem: Salesman handover the problems to the after-sales department in the first time and supervise them to make solution at the quickest time.

4. Within warranty With warranty period, we will take all the maintennance costs of the machine.

5. Beyond warranty Beyond warranty period, we will provide free technical support, customer just need to pay the cost of accessoried if necessary

 


Do you have quality guarantee and after-sale service for the products?

Yes, one year quality guarantee, we will supply you the spare part within 12

months free if the spare part have damage under normal use.

 

If make sample as per customers’ order request?

Yes. we would like to make sample as per buyer's drawing style.

 

What is your production ability every month?

300-500 sets.

 

What kind of product package?

We have standard export carton, such as wooden box, carton box.

 

How do product been shipped?

Export product by sea or train with full container, LCL or in bulk. Due to the volume is big. we don't suggest by air.

 

What is the delivery time?

Generally, 7 Working days as per quantity, some products have ready goods.we can send goods once getting deposit

 

Are your products apply with International Standard?

Yes, all our products are strictly apply with ISO, CE ,FDA or any other special requirements as customers.

 


 

Q1. Can I have a sample order?

 

A:Yes, we welcome sample orders to test and check.

 

Q2. Are you trading company or manufacturer?

 

A: We are a manufacturer. Please check Our Company Profile. We have been verified onsite by world-leading inspection company, TuV SuD

 

Q3. What are your trading terms?

 

A:We usually accept FOB shenzhen, CIF, T/T 30% deposit, and 70% balance before shipment.

 

Q4. How do you ensure your products quality?

 

A:Production or inspection report before the goods packing. And we got CE, ISO certification.

 

Q5. What about your after-sale service?

 

A:We have a professional team for after-sale service. Our team will follow the order once you ordered.

 

Q6. What is your warranty policy?

 

A:l-2years due to different products and lifetime maintaining.

 

Q7. Do you test all your goods before delivery?

 

A: Yes, we have 100% test before delivery If you have another question, pis feel free to contact us.

 

Q8: What's the main product?

 

A: Our main products include combined tables, auto refractometers,Trial Frame, lens meters, chart projectors,slit lamp,tonometer,Phoropter,view testers,pd meter and other processing equipment, including lens edgers. Our company has passed ISO9001 certification and some of the products have passed CE certification.

 

Payment:

TT, Western Union, Money Gram, ect.

 

Transport:

•Dispatch will be ananged as 7 work days after receipt the deposit.

•Import fees and charges are the buyer’s responsibility. To sensure you may receive the items

 at the minium tax, we always declare as “sample” at low value. If you have the special requests,

 please leave us the message on your order

 

Warranty Policy:

since within warranty for sale a year, it is combination machine series warranty for two years. The warranty period, our company, we will provide free maintenance services; Outside a guarantee period, we will provide perfect life paid after-sales service.

 

Applicable Devices:

Combined Table, Auto Refractometer, Lens Meter, Chart Projector, View Tester, Slit Lamp. Keratometer, Auto Lens Edger, Electric Table, PD Meter, Trial Lens Set, Trial Frame, Groovering Machine, Layout Blocker, Drilling Machine, Saw Machine, Auto Polisher, Ultrasonic Cleaner, Frame Heater, Hand Edger, UV Tester, Color Alterable lens Tester, UV&Photochromic Lens Tester, Tinting Machine etc.



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